1. What is our Refund Policy?
You have 14 days from the date of delivery to request a Refund if:
The item(s) is faulty, damaged, or defective at the time of delivery.
The product is unused, in its original packaging, with all labels and protective stickers attached.
You received a different size than the one you ordered.
2. How to Apply for a Return?
To request a return, notify us within 14 days of delivery by:
Email: info@artisticwears.com
Phone: (207) 747-0700
We review each return request on a case-by-case basis to ensure a fair outcome. If the product is defective or damaged, we will send a replacement. Please provide photographic evidence of the issue via email before your claim can be processed.
3. When Will My Return Be Processed?
We aim to process returns within 5-7 business days of receipt. During peak sale periods, please allow up to 14 business days for processing.
4. What is our Size Exchange Policy?
If you are unsatisfied with the size of your purchase and wish to exchange it:
Contact us via email at info@artisticwears.com within 14 days of delivery.
The product must be unused, in its original packaging, with all labels and stickers attached.
5. Do We Offer Refunds?
We do not offer refunds. However, in cases where we are unable to provide an exchange or alternative solution, we may issue a store credit.
Refunds (in the form of store credit) will be processed within 7-10 business days. Shipping and handling charges are non-refundable.
6. Returns for Sale & Discounted Items
Exchanges for sale or discounted items are only allowed if there was an error on our part (e.g., incorrect item shipped).
7. Scenarios Not Eligible for Returns & Exchanges
We may be unable to honor Refund requests in the following scenarios:
The request is made after the 14-day window.
The product shows signs of use or damage.
The product has been altered or tampered with.
For further assistance with returns and exchanges, please contact us:
Artistic Wears
Phone: (207) 747-0700
Email: info@artisticwears.com